Refund policy

Here at (www.hemporganiclife.myshopify.com) our customers are important to us and we want you to be happy with your purchase.

It's important that you inspect your goods as soon as possible after they have been delivered.

If you are not happy with an item and the item is not faulty, you must return it to us in its original condition (the condition in which it was sold) and original packaging no later than 14 business days from the day the item was received by you. You will be responsible for the cost of returning the goods to us and we will issue you with a full refund of the purchase price within 7 days of receiving the returned goods.Refunds are issued via the payment method that was used to purchase the goods.

Prior to returning the item, please contact us on (team@hemporganiclife.com) and we will guide you through our simple returns process.

Goods Damaged in Transit: If an item is damaged in transit, you must contact us at  (team@hemporganiclife.com) within 3 business days of receiving the damaged item. We will make arrangements to have the item returned to us and either send you a replacement or issue a refund.

Return of Faulty Goods: If you have received a faulty item, please contact us at (team@hemporganiclife.com) so that we can assist you. Time frames for refunds on faulty good will vary from product to product.

Items that Cannot be Returned: In the interests of hygiene, certain items cannot be returned to us once the packaging has been opened unless the item is faulty.

Our returns policy is in accordance with the European Directive on Distance Selling.

EU Right of Withdrawal

If you are a consumer located in the European Union, you have the right to withdraw from your purchase contract within 14 days of receiving your order, without giving any reason, in accordance with Directive 2011/83/EU and Directive (EU) 2023/2673.

You may exercise this right using the electronic "Withdraw contract" button available on our website, without the need to log in or contact us first. Upon receipt of your withdrawal request, we will send you an automatic confirmation by email.

Please note that certain items are excluded from the EU right of withdrawal for hygiene reasons: sealed goods which are not suitable for return due to health protection or hygiene reasons are excluded from the right of withdrawal if their seal has been broken after delivery (Article 16(e) of Directive 2011/83/EU). This applies in particular to hemp and organic products where the protective packaging has been opened.

This EU right of withdrawal applies in addition to our standard 14-day return policy described above; the terms more favourable to the consumer shall apply.